How to fix broken images and links in a WordPress site

Broken image links are a common problem when you move your WordPress installation to another domain name or even to another subfolder. WordPress uses absolute paths to link images and objects to the page. The absolute path is usually defined during the initial WordPress setup process when you first configure WordPress. No problem right? You understand and know what absolute paths mean, and WordPress is working with no problems.

But what happens when you change the domain name for your WordPress site, or you move your WordPress site to a subfolder? Now you call on your WordPress site and some links are broken, images don’t show up, or some of the pages may come up with a 404 not found error. You right click on an image or object on the page and you can see the URL address does not match with the URL address on the address bar.

What a mess. Now what?

Fear not, this is actually a fairly easy fix!

There are a few easy way to fix this. The first thing to try is logging in to the WordPress admin section and changing the values in Settings > General.  But sometimes the location change can make logging in to the admin section impossible, in which case you’ll want to try setting the new URL by either defining the SiteURL and Home variables in your configuration file, or going in to the database and changing them there.

Updating the wp-config.php file

Log into your site via FTP and look for the WordPress wp-config.php file. Open the file with a text manager such as NotePad and add these lines. Typically you should be able to add the lines under the connection string section of the configuration file.

/**Manually Define SiteURL and Home */
define(‘WP_HOME’,’http://www.newdomain.com’);
define(‘WP_SITEURL’,’http://www.newdomain.com’);

If you have just moved the WordPress files to a subfolder then the URL would look somewhat like this.

define(‘WP_HOME’,’http://www.newdomain.com/newsubfolder’);
define(‘WP_SITEURL’,’http://www.newdomain.com/newsubfolder’);

In my opinion, this is actually the easiest way to fix this. But some site owners don’t like to hard code values into the page, so the second way to solve the problem is to update the database. WordPress uses MySQL as it’s back end, and the SiteURL and HOME URL values are stored in there in plain text, so they’re easy to change.

Updating your WordPress database:

Log into your WordPress database. The table you will be looking for is wp_options. wp_ is the default prefix that WordPress will use in the initial setup. You may have used a different DB prefix during set up, but in general what you are looking for is the “Options” table.

Run this SELECT command against the Options table.

USE [Database Name];
SELECT option_name, option_value FROM wp_options
WHERE option_name="home" OR option_name="siteurl";

You should see results similar to this.

To update the option_value column, just run this command against your database.

USE [Database Name];
UPDATE wp_options
SET option_value="http://www.newdomain.com"
WHERE option_name="siteurl" OR option_name="home";

If you are moving the WordPress site to a subfolder, the option_value would include the path to the subfolder:

SET option_value="http://www.newdomain.com/subdomain"

That should be it. Either method will work. But don’t forget, at Winhost we can migrate your WordPress website for you. We’ll create and restore the MySQL database, update your connection string and make sure the absolute path it setup correctly. Simply contact our Support Department for more details on what we will need to migrate your site for you.

Locked out of your NopCommerce admin account?

I’ve seen this before, a small or medium sized business pays a developer to build a NopCommerce website to run their online store. They pay several hundred – or even thousands – of dollars to get it up and running. Customized design and themes are added to give NopCommerce a custom look unique to the company. Everything goes well, the site is launched and the customer is happy. The developer has done their job and now they’ve moved on to their next project.

Then some months later the unthinkable happens, and the previously happy customer forgets the username or password to the NopCommerce admin account. They try to run through the NopCommerce password recovery process but it’s not working. They either don’t remember, or no longer have access to, the email address to the account. Regardless, the bottom line is that they do not know the credentials to your NopCommerce Admin account and the password recovery process is simply not working.

Luckily, if this ever happens to you there’s a work-around. You’ll need access to the SQL database that NopCommerce is using for the back end data source. You’re going to go directly to the database and change the password in the table that stores the admin account password.

But first you’ll need to create a new registered user in NopCommerce so that you will have a password that you can use to replace the admin account password. Log in to your NopCommerce site and click the “Register” link to set up a new user. You’re going to use the email address and password for this new user in the next steps.

Once the new user is created, log in to the NopCommerce database and search for the new user you just registered by running this SQL command against your database:

use [Database Name]

go

Select ID, Username, Password, PasswordSalt from dbo.Customer WHERE Username='[email protected]'

Replace [email protected] with the actual email address of the new user just registered. From the results of that command, copy the “Password” and “PasswordSalt” values.

Then run this update command:

use [Database Name]

go

Update dbo.Customer

Set Password='<password copied from previous query>', PasswordSalt='<password salt copied from previous query>' WHERE ID='1';

The WHERE clause specifies the admin account, which will have ID value of ‘1’ since it is the first account created when setting up NopCommerce. Now you should be able to log in to the NopCommerce Admin account with the new password.