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Archive for April, 2015

Google Chrome, SSL certificates, SHA-1, SHA-2 and the “obsolete cryptography” message


Note: beginning with Chrome version 46 the yellow caution triangle has been removed from the https URL when Chrome encounters minor errors such as those described in this article.

If you use an SSL certificate (https) on your site, you may have seen a couple of new things happening in Google Chrome.

When you upgrade the Google Chrome browser to version 41 or later, you may see various warning messages such as, “The identity of this website has not been verified,” “Your connection to <domain> is not encrypted,” or other visual indications that the https connection is not secure.

Those indications can appear when your SSL certificate uses a SHA-1 signature (most SSL certificates issued before 2015 use SHA-1).


To fix the problem of browser security warnings you must get your SSL certificate re-keyed for SHA-2. If you don’t see those warnings in Chrome and you purchased your certificate recently, it may already be SHA-2. You can verify using this test site.


If you purchased your SHA-1 SSL certificate from us, here’s how to re-key:

1) Contact us and we will re-generate and re-submit the CSR.

2) You’ll then get an email from GeoTrust with a link to complete the process. When completing the re-key on the GeoTrust site, be sure that SHA-2 is selected as the “Hashtag Algorithm.” You can find step-by-step instructions (and a video) here.

3) After you’ve completed the reissuing process, you’ll receive an email with the new certificate. Go to Control Panel and paste the new certificate into the SSL manager and you’re finished.


If you purchased your SHA-1 SSL certificate from another company:

1) Contact us and we will re-generate the CSR and email it to you. Then you’ll have to contact the issuer of your certificate to get your certificate re-keyed for SHA-2.

2) When you receive the re-keyed certificate, go to Control Panel and paste the new certificate into the SSL manager and you’re finished.


“Obsolete cryptography” message after re-keying with SHA-2

There is another potential problem after you’ve re-keyed your SSL certificate. While the address bar will show the green lock icon, if visitors dig deeper in Chrome, they may see an “Obsolete Cryptography” message.


Basically what’s happening now is they are ignoring the cipher preference we use on the server (which includes their preferred ciphers) and pointing out any “weak ciphers” they find. You might notice that many large corporate sites (such as Apple) are also insecure according to Chrome, for similar reasons.


That “obsolete cryptography” message may be with us for a while because Google is not providing any information (yet) on exactly what they want from the server to stop calling it insecure. It would seem that what Google would like to see is every server everywhere removing support for all older cryptographic methods.

The problem with that is removing some of those methods will shut out visitors using some older browsers and operating systems that don’t support newer methods (i.e. Windows XP). Since our servers are shared by many customers, it isn’t really an option for us to make global changes that prevent some visitors – even a small number – from accessing our customer’s sites.

We do run some special servers that do not support any of the older cryptography methods, they are primarily used by customers who need a “hardened” server to pass a PCI compliance scan. But the added security comes at a cost, as older browsers can’t connect to sites on those servers via https. Additionally, a few other things that you may take for granted now may not work, or may require adjustment or a work-around on your part. But if you’d like to move your site to such a server, just let us know.

And of course we continue to monitor information from Google on recommended server configuration, as well as continuing to test various configurations ourselves to prevent the “obsolete cryptography” message.

If you have any trouble re-keying a certificate, or if you have any questions about these ongoing changes, drop us a line and we’ll do our best to help.

Spring Updates


The latest versions of the following applications are now available through our App Installer tool: