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Do You Trust Me? More Email Filtering Tips

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In my previous blogs, I showed you how you can tighten up the settings in SmarterMail to help prevent too much spam from ending up in your Inbox:

Tweaking Spam Settings

Content Filtering, the other Spam Crime Fighter

But what happens if legitimate email messages are being marked accidently as spam, and you know it’s from a legitimate email address?  Fortunately, there is a way to rectify this problem by using the Trusted Senders feature in SmarterMail.  This feature allows you to whitelist email addresses or domains, thus bypassing the spam/content filtering rules you have setup.  And here are instructions on how to set it up:

1. Log into SmarterMail with the email account you want to apply this setting to.
2. Click the Settings icon (2 cogs) on the menu to your left.
3. Expand the My Settings folder and click on Trusted Senders.
4. Click on the New button.

TrustedSenders

1. Enter the email addresses/domains you want to whitelist, line by line.
2. Click on the Save button, and you’re done!

TSWindow

If you want this setting to be applied to all the email accounts in your domain, log in with the postmaster account instead, and use the Trusted Senders under Domain Settings.

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