Site hosting news, tutorials, tips, How Tos and more

Using the Secondary Web and FTP URLs

When you open an account at Winhost we set up your website space immediately so you can start uploading files right away. But if you have an existing site hosted elsewhere, you will most likely want to get everything set up here and test the site before you actually point the DNS to Winhost. The Secondary URLs make that possible.

Your permanent FTP URL is ftp.HostingAccountDomain.com (where HostingAccountDomain.com is your domain name). But of course that URL won’t connect to the server here until your domain points to our servers, so we set up the Secondary URLs, both for FTP and web access.

The Secondary URLs can be found in the Site Info section of Control Panel:

So the Secondary FTP URL (ftp.w12.wh-2.com in the example here, yours may be different) is what you use in the “host” field of your FTP software to make the connection.

Then when you want to view your uploaded files, you would visit the Secondary Web URL, in this example, http://winhostc.w12.wh-2.com.

Another use for the Secondary Web URL

After your domain’s DNS is pointed to Winhost and your site is up and running, you can use the Secondary Web URL for troubleshooting purposes.

For example, if it seems that your site is unavailable, try entering the Secondary Web URL into your browser. If the site comes up, there’s a good chance that domain registration or DNS issues are the culprit.

When a site is unavailable, domain related-issues aren’t usually the first thing we think of as being the source of the problem, but even the most diligent among us can let a domain registration lapse, or make a mistake in DNS settings that takes our domain off line.

When NOT to use the Secondary URLs

Once your domain has been updated to point to our servers, remember to update your FTP software to use ftp.HostingAccountDomain.com (your domain name) as the host. And you should never use the Secondary Web URL as a link to your site from another site or social media platform, or hard code it anywhere in your site.

We make this recommendation because while it’s unlikely that the Secondary URLs will change, it is possible. They have changed for various reasons in the past. So once your domain points to our servers, only use the Secondary URL for troubleshooting purposes. Never as a link to your site.

Rate this article
   

No responses yet

Have a comment? Make it here!

This site uses Akismet to reduce spam. Learn how your comment data is processed.