Site hosting news, tutorials, tips, How Tos and more

Posts Tagged With ‘WordPress&8217


My WordPress admin login just keeps refreshing. What to do?

When I see one of these tickets, I know I’m in for the long haul. I’ve seen this problem a handful of times and each time the solution was different and less obvious than it’s predecessor. So instead of struggling to remember what it was I had done the previous time that succeeded , I decided to consolidate some of the fixes into this blog post.

1) Check your database.

In the control panel go to the MySQL icon and look for “Usage”. If you reached the assigned quota for that database, you may have found the issue. You will either have to raise the quota or if you have reached the max quota for the account, then you will have to free up some space. Once you make this change check back in an hour and your login may start working again.

2) Disable Plugins or Themes.

If you recently installed a new plugin or theme when you encounter this login problem, that may be the culprit. Connect to your site via FTP, navigate to the “wp-content folder”, and find your “plugins” folder. Try renaming the “plugins” folder to “pluginszzz” and attempt to log in. If it works, then you know for sure that one of the plugins was interfering with the login.

If the last step did not reveal anything check the “themes” folder by double clicking it. Rename the theme you are currently using to anything so WordPress will revert back to the default theme. If the login is successful then you know the theme was the cause.

3) Define your site URLs in wp-config file.

Connect to the site via FTP. In the root of your WordPress directory look for your “wp-config” file. Download it and open it in a text editor such as Notepad or Notepad++. Add the following two lines to the file, save it, and upload it back to the site.

define(‘WP_HOME’,’http://domain.com’);

define(‘WP_SITEURL’,’http://domain.com’);

***Be sure to change ‘domain.com’ to your actual domain name***

4) Reset your password.

This is a fairly self-explanatory step. Just click on the forgot my password link, reset it and try again.

The above list has been the solutions that worked to resolve the login issue for me, but there could be other resolutions to the login problem that I haven’t encountered yet.

If none of the above successfully resolves your issue, the next step would be to open a technical support ticket so we can try looking into the issue further and find the cause. If we find more solutions we’ll try to post them in the future.

Visit Winhost to learn more about our WordPress hosting solution



How to configure WordPress to use SMTP on Winhost

banner-howto

**This article assumes that you have a WordPress site installed at Winhost. If you don’t and want to install WordPress, go to your Winhost control panel and find WordPress under the App Installer.**

To begin you will need to log in to the Admin section of your WordPress site which can be accessed by adding /wp-admin after your domain name such as: HostingAccountDomain.com/wp-admin

Enter your Username and Password and Log In to be taken to the Administrator Dashboard.

From the Dashboard, head down to Plugins – hover over it for a second and in the sub-menu click on “Add New”.

From the Plugins store go to the search bar in the top right and enter “WP Mail SMTP”. The one you’re looking for should be the first option with the bird as the icon. Go ahead and click on “Install Now”. Wait for the plugin to install and click Activate once it has installed.

Now you’re going to want to go to settings and you’ll notice there is now the option for “WP Mail SMTP” Settings.

Click on this to be taken to the screen below:

On this page you can adjust some mail settings. The one we want to focus on is in the Mailer section. We want to change this to “Other SMTP” where the red arrow is pointing to above.

Once you change that, new settings will appear that you must fill out.

SMTP Host: This can be found in the Winhost Control Panel under Email. You will see your Email server information next to SMTP and should look like m##.internalmailserver.net

Encryption: Leave at None for now

SMTP Port: 25

Auto TLS: Leave this on

Authentication: You’ll want to click this “ON”

SMTP Username: Your full email address

SMTP Password: The password for your email account.

After entering your Email information in all the fields click on Save Settings. This will take you back to the top of the page and everything should be all set (if there was no information entered incorrectly).

You should see a tab for Email Test, go ahead and click the tab and enter an email account you have access to and click Send Email to send a test message. You should be receiving an email that looks like below.

If you received this test email, then congratulations! You are all set to send and receive email through your WordPress site.

If you did not and received an error somewhere along the way, submit a support ticket and we will help walk you through the process.

Visit Winhost to learn more about our WordPress hosting solution